FAQ

ALL YOUR QUESTIONS, ANSWERED FAQ

Browse through the sections below to find the answers to the most common questions about INFINITI InTouch, including a free trial period.

GENERAL

Do I need a subscription to use the INFINITI InTouch App Services?

A. Yes, a Subscription Agreement is required to enrol.

How long is the free trial?

A. Initial 24 months for the INFINITI InTouch Mobile App and 36 Month for the Infiniti InTouch Services App, beginning on your date of purchase, included for free. Subsequently, you will be asked to pay by credit card at the subscription rate at the time of renewal and your service will continue for 1 year period under the terms of your subscription agreement.

What phones are compatible?

A. For a complete list of compatible phones relevant to the use of the entertainment, telephoning and address book features, please click here. For a complete list of compatible phones relevant to the use of the INFINITI InTouch services click here.

How does the voice recognition feature work?

A. Some of the InTouch Apps services enable voice input (voice recognition) while others will read out content presented in apps, such as Facebook posts using text to speech. NOTE: voice recognition feature is only available in English, German, French, Italian and Dutch.

What models is the INFINITI InTouch system available for?

A. Currently the INFINITI InTouch System is only available as a feature of the Q30,Q50,Q60,Q70,QX60,QX80.

ENROLLMENT

What do I need to use INFINITI InTouch?

A compatible smartphone.
A Smartphone data plan (all data transfer will be made over your smartphone’s subscription plan.
The INFINITI InTouch App downloaded on your smartphone.
An INFINITI InTouch account. You can open an INFINITI InTouch account via the INFINITI InTouch app or by going to the owner portal. Once you’re registered you will need to add your vehicle to your account by inputting your VIN and PIN provided by the dealer, then click ‘activate’.

PHONE PAIRING

Where can I download the INFINITI InTouch Apps?

A. It is available on the Apple App Store and Google Play.

How do I connect my smartphone to use the INFINITI InTouch App Services?

A. To connect and configure InTouch Apps using an iPhone: first connect your iPhone to the INFINITI InTouch system using your iPhone’s USB cable, then open the INFINITI InTouch app on your iPhone. Android smartphones can be connected and configured wirelessly via Bluetooth. Android smartphones can be connected and configured wirelessly via Bluetooth.

What customer information or data is collected and shared with service providers or the companies?

A. INFINITI InTouch does not collect or share any data that is identifiable to the user – data will be anonymous. Usage and frequency data of the various services available in your vehicle will be collected.

PRIVACY

What customer information or data is collected and shared with service providers or the companies?

TERMS & CONDITIONS

Driving is serious business. Only use INFINITI InTouch services when safe to do so. Subscription Agreement required to enrol. Compatible smartphone required (IOS and Androids only), not included with vehicle. Cellular network and vehicle services provided by independent companies not within INFINITI’s control. Cellular network not available in all areas. The use of INFINITI InTouch features is subject to the customer’s own smartphone data plan. Ask your cellular network carrier for details. Not all apps featured are available for all models with INFINITI InTouch. PS mapping may not be detailed in all areas or reflect current road regulations. Certain apps and services, including Google Services, are provided by independent companies not within INFINITI’s control. Should app or service provider terminate/restrict service, service may be suspended or terminated without notice or liability to INFINITI and/or its agents. INFINITI is not responsible for any equipment or app replacement or upgrades, or associated costs that may be required for continued operation due to app or service changes. Terms and conditions of Subscription Agreement apply. Initial trial period starts on vehicle sale date; subsequently a paid subscription is required at the then current subscription rate. Standard text rates and/or data usage may apply to communications received by email or SMS/text message. Subscription Agreement required to enrol. Initial 2 years, beginning on your date of purchase, included for free. Subsequently, you will be asked to pay by credit card at the current subscription rate and your service will continue for 1 year periods under the terms of your Subscription Agreement.

Email, Calendar, and connectivity to the App Garage to download or update Vehicle Apps requires internet connectivity through an active Smartphone Apps subscription to function.

Some vehicle apps require the INFINITI InTouch App installed and logged in with an active account to function.

Never program while driving. GPS mapping may not be detailed in all areas or reflect current road status.

iPhone®

Always give your full attention to driving. Avoid operating your iPhone® in such a way that you can be distracted during vehicle operation. See Dealer for details. iPhone® is a registered trademark of Apple, Inc. All rights reserved. iPhone® not included.

Bluetooth®

Availability of specific features is dependent upon the phone’s Bluetooth® support. Please refer to your phone owner’s manual for details. Bluetooth word mark and logos are owned by Bluetooth SIG, Inc., and any use of such marks by Nissan is under license.

Any internet or apps connectivity applies only for Q60 Model Year 2018.